Recovering your account

How to recover access to your Dfns account if you lose your device

If you lose access to your device or credentials, you can recover your Dfns account using your recovery kit.

This guide is for users who registered through the Dfns dashboard. If you registered through a third-party application, contact the application provider — they manage the recovery flow for their users. See Implementing end-user recovery for developers building recovery flows.

Using your recovery kit

When you registered on the Dfns dashboard, you received a recovery kit. You should have stored this securely offline.

1. Go to the recovery page

   Navigate to app.dfns.io/recover

2. Enter your recovery information

   Enter the information from your recovery kit as prompted.

3. Verify your email

   You’ll receive a verification code at your registered email address. Enter this code to prove you still have access to your email.

4. Create new credentials

   After verification, you’ll be prompted to create new credentials (passkey). Your old credentials will be invalidated.

If you lost your recovery kit

If you no longer have your recovery kit, contact an administrator in your organization. They can:

1. Remove your user account
2. Recreate your account with the same email
3. You’ll receive a new invitation to register

Before removing a user, check if they are part of any policy quorums. Removing a user who is required for approvals may block operations.